Return and Refund Policy

Effective Date: Februrary 11, 2026

This Refund Policy applies to purchases of Credits made through the MVSEP website or mobile application ("Service").

Definitions

• Credits – Units purchased to unlock premium processing features.

Refund Eligibility

You may request a refund within 14 days from the date the Credits were issued.

To qualify for a full refund:

• The Credits must have been purchased within the last 14 days; and
• No more than five (5) processing jobs have been completed using those Credits.

A refund request may be submitted if:

• You are not satisfied with the quality of the Service; or
• The Service did not function as expected.

Refund Requests

To request a refund, contact:

Email: turbo@mvsep.com

Approved refunds will be processed within 14 days using the original payment method, unless the purchase was made through a marketplace platform.

Marketplace Purchases

• Apple App Store – Refunds are governed exclusively by Apple’s policies. Refund requests must be submitted directly through Apple Support.
• Google Play Store – Refunds are subject to Google Play’s policies. Refund requests may be processed through Google Play, and approval is subject to Google’s billing rules.

Platform-specific rules may override this Refund Policy where required.

Exceptions

Refunds may be denied in cases of abuse, fraud, excessive usage beyond the stated limits, or violation of the Terms & Conditions.

Contact

If You have questions regarding this Refund Policy, contact:

Email: turbo@mvsep.com