Return and Refund Policy

Effective Date: July 26, 2026

This Refund Policy applies to purchases of Credits made through the MVSEP website or mobile application ("Service"). It explains exactly when a purchase can be refunded, how to ask, and what happens afterwards.

Definitions

• Credits – Units purchased to unlock premium processing features. One separation consumes Credits according to the length of the audio and the algorithm used.
• Processing job – One separation you started, whether through the website, the mobile application, or the API.

When You Can Get a Refund

You are entitled to a full refund of a purchase if both of the following are true:

• you ask within 14 days of the Credits being added to your account; and
• you have completed no more than 5 processing jobs since that purchase.

You do not need to give a reason. If either condition is not met, the purchase is no longer refundable as a matter of course, though we will still consider a request where the Service failed to work as described — see If Something Went Wrong below.

We do not offer partial or pro-rata refunds of Credits that have been used. A refund is all of one purchase, or none of it.

If Something Went Wrong

The 5-job limit exists to stop the refund route being used as free processing, not to deny genuine faults. If a separation failed, produced a broken file, or charged you for work that never completed, contact us regardless of how many jobs you have run — those Credits will be returned to your balance, and that is not counted as a refund of your purchase.

How to Request a Refund

Email turbo@mvsep.com from the address on your account, and tell us which purchase you mean (the date and amount are enough).

We will reply with a decision. If it is approved:

• the money is returned using the original payment method, within 14 days of approval;
• the Credits from that purchase are removed from your balance, which may take it to zero;
• separations you already produced remain yours, subject to the Terms & Conditions.

How long the money takes to appear after we send it depends on your bank or card issuer, not on us.

Marketplace Purchases

• Apple App Store – Refunds are governed exclusively by Apple’s policies. Refund requests must be submitted directly through Apple Support.
• Google Play Store – Refunds are subject to Google Play’s policies. Refund requests may be processed through Google Play, and approval is subject to Google’s billing rules.

Where a marketplace's rules differ from this policy, the marketplace's rules apply to that purchase — we cannot refund a payment we did not receive directly.

When a Refund May Be Refused

We may decline a request where:

• the 14-day window has passed, or more than 5 processing jobs were completed since the purchase;
• the account shows signs of abuse or fraud, such as repeated buy-use-refund cycles or payment disputes raised without contacting us;
• the Terms & Conditions were breached.

Nothing in this policy limits rights you have under the consumer law that applies to you, where that law gives you more than this policy does.

Contact

If You have questions regarding this Refund Policy, contact:

Email: turbo@mvsep.com